Butler Academy of Professional Coaching Policies

Butler Institute for Families Academy of Professional Coaching (Butler APC) supports individuals with disabilities and is committed to providing disabled individuals access to reasonable accommodations. In addition, Butler APC prohibits discrimination based on disability and ensures equal opportunity for people with disabilities. Butler APC is committed to providing reasonable accommodations in compliance with all local, state/territory and federal laws. Individuals with questions about this policy, or who wish to request accommodation, should contact Christa Doty or Brenda Lockwood at ButlerCoaching@du.edu.

Able to accommodate learning differences:

Our goal is to create a learning environment that meets the needs of each individual student. We can accommodate a variety of learning disabilities to make our program more accessible. Please contact Christa Doty or Brenda Lockwood, at ButlerCoaching@du.edu, before enrolling to determine if your needs can be met.

Butler Institute for Families Academy of Professional Coaching (Butler APC) is a partner of the University of Denver, Graduate School of Social Work (GSSW). As such, we uphold the values and commitment to diversity, equity, inclusion and justice for all. Read more about our commitment to diversity, equity, inclusion and justice here.

Nondiscrimination Policy

It is the policy of Butler Institute for Families Academy of Professional Coaching (Butler APC) that:

• Recruitment and hiring of all personnel are conducted without discrimination against any individual with regard to race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability or veteran status.
• All staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability or veteran status.
• All individuals are welcome to participate regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability or veteran status.
• All employees, students and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability or veteran status. Our organization does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor or vendor who unreasonably interferes with an individual’s ability to learn in a welcoming environment.

Butler APC encourages participants who wish to report discrimination to follow the grievance policy outlined below. Butler APC will promptly investigate all claims and reports of inappropriate conduct.

Butler Institute for Families Academy of Professional Coaching (Butler APC) seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns or instructor/faculty behavior. All grievances will be addressed to the best of our ability to remedy the situation and/or to prevent further problems. A process for filing grievances can be found below:

1. A participant should first attempt to resolve the issue directly with the educator/trainer, staff or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
2. If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to Carole Wilcox, director of operations at Butler Institute for Families (Butler), within 10 business days. The director of operations will review the issue and talk to the student within 10 business days of receiving the complaint. The director of operations will work with all parties involved to resolve the issue.
3. If a participant does not feel the issue is resolved, a written request for an appeal should be sent to Robin Leake, executive director at Butler, for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). The Executive Director reviews appeals, and a written response will be provided to the participant within 30 days. All appeal decisions are final.

Success in our program requires full commitment by all participants. By enrolling in this course, participants agree to be fully present during all sessions and participate to the best of their ability. This commitment includes arriving on time, abiding by the code of conduct and engaging in course activities.

Attendance

To provide you with the minimum required training hours for certification, it is important that you are present at all course meetings.

If you have an emergency or become ill and are not able to attend a coaching session, please contact your instructor and Emilia Leon, Butler executive assistant, at ButlerCoaching@du.edu immediately. You will be expected to complete the session materials, review the session recording and complete a coaching session outside the live session to make up for the missed session.

If you need to miss more than two hours of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than one hour of mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements or arrange to attend make-up sessions with the following cohort.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor.

Course Engagement

Our courses are designed to be interactive and engaging for our participants. It is, therefore, an expectation that you participate in course activities, including dialogue with the course instructor and peers, mock coaching activities and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible. Please refer to the code of conduct for additional details.

Code of Conduct

Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to:

1. Arriving on time to all sessions.
2. Attending all live sessions and mentor coaching sessions.
3. Participating fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning and contributing to the learning of others.
4. Engaging in discussions with integrity and honesty.
5. Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting and not engaging in other disruptive behaviors.
6. Embracing diversity and inclusion while respecting the dignity and humanity of others.

Butler Institute for Families Academy of Professional Coaching (Butler APC) will offer credit for partial completion of a course. The number of hours awarded will depend on the number of hours of curriculum received. If you are interested in receiving partial credit for a course in which you are currently or were previously enrolled, please contact Brenda Lockwood or Christa Doty at Butlercoaching@du.edu no more than 30 days after the course has ended. Please include details about the course in which you were enrolled, the number of credit hours you are seeking and any additional relevant information. If approved, you will receive a certificate of credit from Butler APC indicating the number of training hours completed.

All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of full payment. We accept payments via credit card, check or ACF/Wire transfer in U.S. dollars. Payment must be received seven days prior to the course start date. Payments later than seven days prior to the course start date, and payment plans, will be considered on a case-by-case basis.

If a registrant needs to withdraw, full refunds minus the credit card processing fees, if any, and a $100 administrative fee are available up to one week (seven days) before the course is scheduled to begin. The registrant should reach out to Christa Doty or Brenda Lockwood at ButlerCoaching@du.edu to request a refund. Between one week of the course being offered and the course beginning, no refunds will be given, but the registrant may transfer their registration to another individual with prior approval from Christa Doty or Brenda Lockwood. If a course is cancelled by Butler APC prior to beginning, registrants will have the option of a full refund or credit toward a future offering.

Will not accept partial credit from other organizations or programs

Currently, we are not able to accept partial course credit from other organizations or programs. Even if you have completed a Level 1 program, you must enroll for the entirety of a Level 2 program. Individuals with questions about this process should contact Christa Doty or Brenda Lockwood at ButlerCoaching@du.edu

To provide you with the minimum required training hours for certification, it is important that you are present at all course meetings. If you have an emergency or become ill and are not able to attend a coaching session, please contact your instructor and Emilia Leon, Butler executive assistant, immediately. You will be expected to complete the session materials, review the session recording and complete a coaching session outside the live session to make up for the missed session.

If you need to miss more than  four hours of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than one hour of mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements or arrange to attend make-up sessions with the following cohort.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and Butler APC.

As an International Coaching Federation (ICF) accredited provider, our organization adheres to and emphasizes the ICF Code of Ethics. The ICF Code of Ethics describes the ICF core values, ethical principles and standards of behavior for all ICF professionals. Meeting these ethical standards of behavior is the first of the ICF core coaching competencies. You can read more about the ICF Code of Ethics here.

Additionally, Butler APC commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures being taken to provide programs in an ethical manner. We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process. Further, we work to provide fair and equitable pricing for all programs to ensure access and quality of coaching education.